It’s a classic American automaker that has many good cars in its lineups, but like any other automaker, Ford isn’t perfect. There are a lot of problems, and Escape has its share of problems too. Here’s a look at the biggest flaw according to people who actually own the compact SUV.
An overview of the survey of JD Power owners
One of the best ways to get insight into a car’s real-world performance is simply to ask the owners themselves. This is exactly what he did. Researchers surveyed over 110,000 verified Escape owners. The owners had owned their car for at least 90 days before being interviewed by the researchers.
they were men, and that’s compared to 50% in the segment. The average age of brand-new Escape buyers was 67, which is much higher than the segment’s average age of 60.
As for what the owners liked about their getaway, there are 10 categories for owners to sort through. The category that scored the highest was exterior styling, and that seems to be something. The feeling of safety was in second place, followed by the driving sensation of the Ford SUV.
The Ford Escape’s infotainment system is its biggest flaw
The last five categories are the areas where Fugue is the weakest. The setup and the start were sixth, followed by the up and down. Next is the Ford’s ride comfort, followed by the interior design. Finally, the area was ranked last, making it the area the owners liked the least. The poll doesn’t say why owners didn’t like the Ford SUV’s infotainment system, but JD Power has a few ideas.
The 2022 Escape is not equipped with a touchscreen and has a 4.2-inch digital screen and a 4.2-inch digital instrument cluster display. Drivers can upgrade their Ford to get the automaker’s Sync 3 infotainment suite, but that’s not the latest version of the company’s suite.
Overall, the Sync 3 is showing its age, and while the option offers owners an 8-inch touchscreen, it can be slow to use.
How Ford can fix the Escape’s infotainment problems
A car’s infotainment system is one area of the car that is relatively easy to upgrade. As such, Ford can fix the Escape’s biggest flaw without redesigning the car. In fact, for the 2023 model year, the automaker has given the Escape some that should address some of the flaws reported by critics.
The Ford SUV now starts with an 8-inch touchscreen and an 8-inch digital instrument cluster display, which is a big improvement over previous model years. Also, Sync 4 is available with the latest model year and that should address some of the complaints about the suite.
In addition, Ford is now offering a 13.2-inch touchscreen as an option for the SUV.