Microsoft’s AI-powered Bing search engine, Edge web browser, and integrated chat feature garner high praise from users in early testing.
In more than 169 countries, the new features have been noted to deliver better search results, more complete answers, and content creation tools.
The chat feature, in particular, saw healthy interaction, as users asked multiple questions during the session to discover new information.
Users report that the chat experience is easy to use and accessible, with a good balance of helpful responses.
Feedback on the AI-powered answers generated by Bing has been very positive, with 71% of users giving it a ‘like’.
Despite the positive feedback, in long chat sessions of 15 or more questions, Bing can become repetitive and lead to unhelpful responses.
To address this issue, Microsoft has made changes to help focus chat sessions.
New changes to the chat feature
According to Microsoft data, most users find the answers they need within five turns, with only a small percentage of chat conversations exceeding 50 messages.
As such, the chat experience will now have a cap of 50 chat cycles per day, five chat cycles per session.
After the chat session reaches five turns, users will be prompted to start a new thread.
The context will be cleared at the end of each chat session so the form is not confused.
To start a new session, users can click on the broom icon to the left of the search box for a fresh start.
Other updates are in the works
Microsoft is constantly improving its new features based on user feedback.
The company plans to improve core data for queries that need timely data, such as live sports scores.
Furthermore, Microsoft is considering adding a toggle for more control over accuracy versus creativity in the answer to tailor it to the user’s query.
Microsoft is also exploring adding a tool for refreshing context or starting from scratch, giving users more granular control.
Since users play such an important role in the new Bing experience, Microsoft encourages users to continue to submit their thoughts and ideas.
Microsoft is committed to daily improvement and will continue to provide regular updates on changes and progress.
Featured image: rarrarorro / Shutterstock
