provides expected reliability ratings for hundreds of new vehicles each year so auto buyers can make informed purchasing decisions. But did you know that the consumer site also conducts owner satisfaction surveys? CR polls owners about how much they value their cars. And this year’s survey results show that one is the least satisfying vehicle of 2023. Only 38% of owners said they would buy their Volkswagen Atlas Cross Sport again. Here because.
How Consumer Reports determines owner satisfaction ratings
Consumer Reports is an organization that collects and analyzes unbiased information about products and services, including automobiles. CR evaluates the vehicle’s reliability and polls owners on their level of satisfaction.
assessment.
Consumer Reports’ goal is to provide auto buyers with comprehensive performance, reliability, and safety data so they can make informed purchasing decisions. It’s a look at how owners feel about the vehicle, not just the specs and features.
Most owners would never buy a Volkswagen Atlas Cross Sport again
Consumer Reports recently released its roundup of the 10 least satisfying vehicles of 2023. At the bottom of the list is the Volkswagen Cross Sport. Only 38% of owners said they would buy this model again. What happened?
CR asked owners to rate their overall satisfaction with the SUV on a scale from zero to 100. They got an average overall score and a medium to low predicted reliability rating. Respondents also answered questions about other aspects of vehicle ownership, such as comfort level, driving experience, gas mileage, and reliability.
Additionally, owners may be asked how satisfied they are with the vehicle’s acceleration, braking, and handling. Some questions concern the quality of the vehicle’s interior and the infotainment system. Participants may also be asked what problems they had with the car and how the problem was resolved.
Once Consumer Reports receives the responses, they are analyzed to determine the overall satisfaction rating for each model. The rating is a composite of many factors, including the percentage of owners who were very satisfied with their vehicle, the average overall satisfaction score, and the percentage of owners who would buy the vehicle again.
Other less-performing vehicles by 2023, according to Consumer Reports owner surveys
What other vehicles made the list of the 10 least performing vehicles of 2023?
The Volkswagen Atlas Cross Sport isn’t the only VW model on the list. The Taos also appears, with only 48% of owners saying they would buy it again. While this small SUV earned decent marks in Consumer Reports road tests, it received low predicted reliability and owner satisfaction ratings.
Two Kia models also made it to the list. Only 51% of Kia Forte owners said they would buy this model again. And only 48% said they would be willing to buy a Kia Seltos again.
Rounding out the list of least-performing vehicles for 2023 are the Nissan Altima, Nissan Kicks, GLA, Mercedes-Benz GLB, Jeep Compass and Infiniti QX50.
